Frequently Asked Questions

You can create an account by clicking on the 'Account' icon in the top right corner of our website and selecting 'Register'. Alternatively, you can also create an account during the checkout process.

No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and enjoy a faster checkout experience for future purchases.

You can check your order status by:

• Logging into your account and viewing your order history
• Using our Order Tracking page
• Checking the shipping confirmation email we sent you

You can modify or cancel your order within 2 hours of placing it by contacting our customer service team at support@esmorielle.store. Once an order has been processed or shipped, we cannot cancel it, but you can return it according to our Return Policy.

Domestic (US) shipping typically takes:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days

International shipping can take 7-21 business days depending on the destination country and shipping method selected. For more details, please see our Shipping Policy.

Yes! We offer free standard shipping on all domestic (US) orders over $50.

Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on weight, dimensions, and destination.

Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also track your order through our Order Tracking page or by logging into your account.

We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. For complete details, please see our Return & Refund Policy.

To initiate a return, please email returns@esmorielle.store with your order number and reason for return. We'll provide you with a Return Authorization number and detailed instructions.

Once we receive your return, it typically takes 5-7 business days to process your refund. It may take an additional 2-10 business days for the refund to appear in your account, depending on your payment provider.

Yes, customers are responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item).

Each product page includes a detailed size guide. If you're between sizes, we generally recommend sizing up. If you need additional assistance, please contact our customer service team.

Yes, we are committed to ethical sourcing and sustainable practices. All our suppliers adhere to fair labor standards, and we prioritize eco-friendly materials whenever possible.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.

Yes, all payments are processed securely through PayPal. We do not store your credit card information on our servers.

Sales tax is charged according to state and local regulations. The applicable tax will be calculated and displayed during checkout.